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Shipping Policy

Saint Joseph's College of Maine ("we" and "us") is the operator of (https://store.sjcme.edu) ("Website"). By placing an order through this Website you will be agreeing to the terms below. These are provided to ensure both parties are aware of and agree upon this arrangement to mutually protect and set expectations on our service.

1. General

Subject to stock availability. We try to maintain accurate stock counts on our website but from time-to-time there may be a stock discrepancy and we will not be able to fulfill all your items at time of purchase. In this instance, we will fulfill the available products to you, and contact you about whether you would prefer to await restocking of the backordered item or if you would prefer for us to process a refund.

2. Shipping Costs

Shipping costs are a flat fee of $8 for every order. Payment for shipping will be collected with the purchase. This price will be the final price for shipping cost to the customer.

3. Returns

3.1 Return Due To Change Of Mind

Saint Joseph's College of Maine will happily accept returns due to change of mind as long as the return request is received within 14 days of receipt of the item. For a full refund, items must be returned in original packaging, unused and in resellable condition. Return shipping is arranged by the customer and will be paid at the customer's expense. Once returns are received and accepted, a full refund for the cost of the item will be issued. Please note: we do not refund shipping costs. We will notify you once this has been completed through email.

4. Delivery Terms

4.1 Transit Time Domestically

In general, domestic shipments are in transit for 2 - 7 days

4.2 Transit time Internationally

Generally, orders shipped internationally are in transit for 4 - 22 days. This varies greatly depending on the courier you have selected. A more specific estimate will be offered when you choose your courier at checkout.

4.3 Dispatch Time

Orders are typically dispatched within 2 business days of payment. Our fulfillment team operates Monday - Friday during standard business hours with the exception of national holidays, at which time the warehouse is closed. In these instances, we take steps to ensure shipment delays will be kept to a minimum.

4.3.a COVID-19 Dispatch and Fulfillment

To keep our fulfillment team saf and minimize risk we will only be processing orders on Tuesdays and Thursdays, until further notice. As a result, shipping times may be slower than the standard.

4.4 Change Of Delivery Address

For change of delivery address requests, we are able to change the address at any time before the order has been dispatched. Please reach out to campusstore@sjcme.edu.

4.5 P.O. Box Shipping

Saint Joseph's College of Maine will ship to P.O. box addresses using postal services only. We are unable to offer couriers services to these locations.

4.6 Military Address Shipping

We are able to ship to military addresses using USPS. We are unable to offer this service using courier services.

4.7 Items Out Of Stock

If an item is out of stock, we will wait for the item to be available before dispatching your order. Existing items in the order will be reserved while we await this item.

4.8 Delivery Time Exceeded

If delivery time has exceeded the forecasted time, please contact us so that we can conduct an investigation.

5. Tracking Notifications

Upon dispatch, customers will receive a tracking link from which they will be able to follow the progress of their shipment based on the latest updates made available by the shipping provider.

6. Parcels Damaged In Transit

If you find a parcel is damaged in-transit, if possible, please reject the parcel from the courier and get in touch with our customer service. If the parcel has been delivered without you being present, please contact customer service with next steps.

7. Duties & Taxes

7.1 Sales Tax

Sales tax has already been applied to the price of the goods as displayed on the website

7.2 Import Duties & Taxes

Import duties and taxes for international shipments may be liable to be paid upon arrival in the destination country. This varies by country, and Saint Joseph's College of Maine encourages you to be aware of these potential costs before placing an order with us. If you refuse to pay duties and taxes upon arrival at your destination country, the goods will be returned to Saint Joseph's College of Maine at the customer's expense, and the customer will receive a refund for the value of goods paid, minus the cost of the return shipping. The cost of the initial shipping will not be refunded.

8. Cancellations

If you change your mind before you have received your order, we are able to accept cancellations at any time before the order has been dispatched. If an order has already been dispatched, please refer to our refund policy.

9. Insurance

Parcels are insured for loss and damage up to the value as stated by the courier.

9.1 Process for parcel damaged in-transit

We will process a refund or replacement as soon as the courier has completed their investigation into the claim.

9.2 Process for parcel lost in-transit

We will process a refund or replacement as soon as the courier has conducted an investigation and deemed the parcel lost.

10. Customer service

For all customer service inquiries, please email us at campusstore@sjcme.edu

 

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